0203 507 0033
0833 757 0134Fixatex Ltd
Transitioning from telephone bookings to a self-serve booking system.
About
- Sector:
- Size: 50-200
As a high-growth family-owned business, Fixatex combines technical expertise with a personalised approach, building lasting relationships with clients based on trust, reliability, and a commitment to delivering top-notch Electrical & Fire Protection Services. With this commitment to excellence, Fixatex has established itself as a trusted name in the industry, providing a comprehensive range of services tailored to meet the needs of its clientele.
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The challenge
Fixatex encountered a significant challenge in the manual handling of customer bookings for their engineering services, which needed a self-serve booking portal.
Amidst their rapid growth, Fixatex managed 75 to 100 daily calls solely for scheduling electrical tests. A clear blocker to growth and scalability, this process consumed valuable time and diverted attention from more analytical or impactful tasks where human expertise could be utilised to better serve their customers. A business case that most companies can relate to in a high-growth organisation.
The solution
We embarked on a Digital Evolution journey with Fixatex, starting with Solution Design to create a blueprint for success in harnessing this business opportunity.
Through a series of collaborative workshops, we identified their needs and crafted a solution that seamlessly integrates with their existing job management software. Our approach involved designing a user-friendly interface using our award-winning tool, VisualSpec.
The solution was a bookings app, allowing clients to choose suitable time slots for electrical tests effortlessly. This impactful solution design project was delivered in mere days, with a clear blueprint for development, high-fidelity and low-fidelity designs, project plans and estimations. Making the ROI a no-brainer for moving forward with implementation.
With the MVP features list in hand, we commenced Agile Development, delivering a booking system that operates seamlessly with the job management platform, ensuring smooth data exchange for appointment scheduling. This comprehensive integrated system was developed in close collaboration with Fixatex and their third-party provider, achieving a swift go-live within a matter of weeks.
The impact
This fast-paced, well-coordinated effort highlighted our commitment to collaboration and partnership. By thoroughly understanding Fixatex’s needs, budget, and timelines, we delivered a solution that significantly enhanced their digital presence, improved their customer experience and reclaimed numerous hours previously spent on manual bookings.
Used services
Wireframing/UX Design
Transform your digital presence with Interactive Wireframing and expert UX Design
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Web & Mobile App Development
Our web & mobile app development service is tailored for businesses that aim to lead.
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Our client's success stories
We are proud to be on a journey with some ambitious innovators, entrepreneurs and leaders who usher
the way in making the world a better place by using software technology.
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